I'm part of a small, core team of product experience designers working across Arrival's physical & digital products & services. We design experiences for our current Bus, Van, Car & Robotics Products as well as explore the fringes of mobility and how we might get there.
As Arrival is still in its youth - the diversity of our projects span far and wide across the entire End-2-end of our offerings. Ranging from how we Sell, Use, Manage and Service our vehicles.
As a team, we create experiences at the intersection of digital + physical context. We orchestrate multi-modal interactions (Sound, touch, light, screen based) into one seamless product experience.
We work extremely closely with the Service Design & Research Team to champion and advocate for a user-entered & inclusive approach to design across the company.
Reach out to hear more about the work I've been doing.
What i've been doing:
- Worked on every direct & indirect interation of the Arrival Bus (How lights behave, stop requests, automated annoucements, internal & external screens, doors & ramp operation, driver screen, charging etc..)
- Led the design of Arrival's charging experience
- Designed Arrival's customer demo experience
- I lead & manage experience attributes for the bus programme
- Pioneered the use of AR at Arrival as a prototyping development and sales tool.
- Supported the design of Arrival's servicing & traceability platform