I'm part of a small, core team of product experience designers working across Arrival's physical & digital products & services. We design experiences for our current Bus, Van, Car & Robotics Products as well as explore the fringes of mobility and how we might get there.

As Arrival is still in its youth - the diversity of our projects span far and wide across the entire End-2-end of our offerings. Ranging from how we Sell, Use, Manage and Service our vehicles. 

As a team, we create experiences at the intersection of digital and physical contexts. We orchestrate multi-modal interactions (Sound, touch, light, screen-based) into one seamless product experience. 

We work extremely closely with the Service Design & Research Team to champion and advocate for a user-centred & inclusive approach to design across the company.
Unfortunately, as Arrival's products are in their final stage of development, I'm unable to publicly share my work’s outcomes. Please reach out to me directly to learn more about my design work.
THE JOURNEY
Since Joining: 

- Company doubled in size
- Public IPO (Biggest in UK history)
- Bus launched & built
- Van re-design & built
- Car launched with Uber
- 1st Microfactory Built
- Ran trials with UPS & FirstBus
Personal Highlights: 

- I represented Arrival at the Global Investment Summit (With the PM, Bill Gates and a host of industry leaders)

- Took part in 400+ hours of direct user research

- Co-designed every 'On & off vehicle' experience of the Arrival Bus (How lights behave, stop requests, automated annoucements, internal & external screens, doors & ramp operation, driver screen, charging etc..) 

- Worked on these experiences from concept right through to production.

- Led the design of Arrival's Customer Demo Experience

- Led & managed the experience attributes for the bus programme

- Pioneered the use of AR at Arrival as a prototyping development and sales tool.

- Supported the design of Arrival's servicing & traceability platform
BEHIND THE SCENES
USER RESEARCH
User Research & Insight-led development plays a critical role in the work we do. 

I get involved in all the research sessions, developing prototypes, leading sessions, and co-presenting our insights in company share-outs.

This exposure to understanding the entire end-to-end experience of drivers, shunters, cleaners, operators, service technicians, and passengers has not only allowed us to better design our experiences, but also to guide the company through strategic decisions around feature development.
PRODUCT
EXPERIENCE
DESIGN
DESIGN
As Arrival's products are in their final stage of development, I'm unable to publicly share my work’s outcomes. Please reach out to me directly to learn more about my design work.

gillard.arnaud@gmail.com